Privacy Policy
Effective Date: February 25, 2026
Decipher Health (“Decipher Health,” “we,” “us,” or “our”) is a concierge medical practice providing personalized healthcare services through annual membership. This Privacy Policy describes how we collect, use, and protect your information when you visit https://decipherhealth.ai or receive services from us.
Information We Collect
We may collect the following information:
- Personal information including name, date of birth, address, email address, and phone number
- Health information including medical history, lab results, imaging, and related clinical data
- Payment information processed securely through third-party payment processors
- Communications via email, phone, and SMS
Use of Information
We use collected information to:
- Provide concierge medical services
- Schedule appointments and coordinate care
- Maintain medical records
- Process membership payments
- Communicate administrative updates
Protected Health Information
As a medical practice, Decipher Health complies with applicable federal and state healthcare privacy laws, including HIPAA. Your protected health information is handled in accordance with these laws.
Payment Processing
Payments are processed through secure third-party providers such as Stripe. We do not store complete credit card information on our servers.
Electronic Communications
We may communicate with you via email and SMS for scheduling, administrative, and care-related matters. Message and data rates may apply. You may opt out of SMS communications at any time.
Third-Party Service Providers
We use third-party vendors to support our operations, including:
- Electronic medical record systems (e.g., Canvas)
- Laboratory partners
- Secure messaging providers (e.g., Twilio)
- Payment processors
These providers are contractually obligated to safeguard information.
Geographic Scope
Medical services are provided only in states where the treating physician is licensed and where services are legally permitted.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and health information. However, no method of electronic transmission is completely secure.
Your Rights
You may request access to or correction of your information by contacting:
info@decipherhealth.aiGoverning Law
This Privacy Policy is governed by the laws of the State of California.